Overview: Supported the entire enterprise lifecycle of a global leader in home décor, textiles, and design with 100% SLA Compliance. The Solution Smart IMS delivered a cohort of services as…
Streamline retail operations for enhanced business performance & improved guest services.
Streamline retail operations for enhanced business performance & improved guest services.
Delivering seamless user experiences in the IT sector through our managed solutions.
Delivering seamless user experiences in the IT sector through our managed solutions.
Smart IMS proudly receives the Good Employer Charter 2024, pledging to uphold exceptional human resource practices and empower our team—recognized by the Labor Department of Japan
Smart IMS proudly receives the Good Employer Charter 2024, pledging to uphold exceptional human resource practices and empower our team—recognized by the Labor Department of Japan
Organizations across industries are facing the challenge of managing their IT infrastructure while ensuring security, scalability, and operations simultaneously.
At Smart IMS, we understand the constantly growing need for cost-effective, innovative solutions that can sustain in the ever-evolving industry landscape. Our cohort of Remote Infrastructure Management services is tailored to address business problems head-on, empowering your enterprise to thrive in a dynamic digital environment.
Our Proven RIM Offerings
Ascertain business growth by leveraging our holistic maintenance and support services
Helpdesk Services
Our 24x7 helpdesk services allow enterprises to avail expert maintenance and support services, ensuring no downtime in business operations.
Server Management
We monitor and manage the server hardware and operating systems to ensure optimal system performance and availability.
Database Management
Our unwavering focus on optimizing databases ensures data integrity, backup and recovery procedure implementation, and database performance management.
Storage Management
We monitor and manage storage devices and systems to facilitate seamless data availability, backup and recovery, capacity planning, and performance optimization.
Application Support
Our holistic infrastructure management and support services involve installation, configuration, troubleshooting, and performance monitoring processes.
Monitoring and Reporting
Our services also involve report generation featuring performance, availability, and other relevant metrics backed by continuous monitoring and proactive issue detection.
Our Platform Expertise
Success stories at Smart IMS
Infrastructure Management
Infrastructure Management
Overview: An international non-governmental organization, headquartered in New York City, that conducts research and advocacy on human rights required Salesforce Administration setup and support. The Solution Smart IMS set up…
Infrastructure Management
Overview: A global humanitarian aid, relief, and development non-governmental organization required infrastructure modernization and support. The Challenge In need of a vendor/partner who could provide proactive and reactive support for…
Meet Our Experts
Director – RIM and Cloud
Get in Touch
Connect with us to learn more on how to optimize your business through our transformational enterprise solutions and services.
Ravi has over 15 years of experience in implementing and managing IT architecture, specializing in Data Center services & Cloud Solutions, DRAAS, BackupAAS, IAAS, PAAS, SAAS, RIM, Hosting solution.
He is also CompTIA Cloud Essentials certified, VMware VTSP 5 & VSP5, Prince 2 Practitioner Certified, TOGAF Certified, ITIL V4 Expert & IT Service Management Foundation, Power Systems with POWER7 Common Sales Skills, AIX & Linux Sales Skills, IBM i Sales Skills, Enterprise Storage Sales, EMC Velocity Affiliate Sales, Nimble Technical Sales Professional