
Smart IMS powers digital transformation for enterprises across APAC — with on-the-ground presence in six markets, deep industry expertise, and a full portfolio of IT services tailored to the region's unique business landscape.
Smart IMS is a global IT services and consulting company with a deep and growing presence across Asia Pacific. Operating from six established offices in India, Singapore, Japan, Hong Kong, Australia, and Malaysia, Smart IMS brings enterprise-grade technology solutions with the local knowledge and cultural understanding that APAC engagements demand. Across the region, we work with enterprises in banking and financial services, life sciences, healthcare, retail, manufacturing, energy, and education — helping them modernize their IT infrastructure, adopt cloud and digital technologies, strengthen cybersecurity postures, and build the operational efficiency needed to compete in today's fast-moving Asia Pacific markets.
Smart IMS India Pvt. Ltd,
Block A, Wing 2, Level 5 Cyber Gate Way,
HiTECH City Road, HITEC City,
Hyderabad, Telangana 500081.
91-40-44335000
609-936-8866
sales@smartims.space
Smart IMS Pvt. Ltd,
16 Raffles Quay, #33-03,
Hong Leong Building,
Singapore, 048581.
sales@smartims.space
Smart Information Management
System Private Limited,
7/F, Low Block,
Grand Millennium Plaza,
181 Queen's Road Central,
Central, Hong Kong
sales@smartims.space
Smart IMS G.K.
Open Office
Shibuya Jinnan Centre,
Miyata Building 6F, 7F, 8F,
1-12-14 Jinnan Shibuya-Ku,
Tokyo 150-0041, Japan
sales@smartims.space
Smart IMS PVT LTD,
Level 5,
307 Pitt st,
Sydney NSW 2000,
Australia
Info@SmartlMS.com
Smart Information Management
Systems Sdn BhD.
Spaces Platinum Sentral,
Kuala Lumpur, 50470, Malaysia.
sales@smartims.space
Accreditation stands testimony to our unwavering commitment towards nurturing a positive, inclusive, and an energising work environment for our teams globally.
Smart IMS strongly believes that human power is it’s most important asset, and this recognition reiterates our belief.
A proud accomplishment facilitated by the employees is a result of their delight in being associated with the organization. Team, your passion towards every customer and every colleague is the driving force behind this incredible success. It reinforces our dedication towards safeguarding the culture of trust, collaboration, and progress. Together, we continue to build a stimulating workplace where everyone thrives.
Smart IMS delivers a comprehensive suite of enterprise IT services across Asia Pacific. Every service is backed by global best practices, regional delivery expertise, and a commitment to measurable business outcomes.
Smart IMS serves enterprises across seven major industry sectors in Asia Pacific, bringing both global service standards and deep sector-specific knowledge to every engagement.
APAC is not a single market — it is a diverse collection of economies, regulatory environments, cultures, and technology landscapes. Smart IMS is built to operate across this complexity.

Smart IMS believes that its people are its most important asset. The Good Employer Charter 2024 recognition reflects a culture of trust, collaboration, diversity, and continuous growth — and that culture directly shapes the quality, consistency, and commitment of every client engagement across the region.

Smart IMS operates in full compliance with local regulations across all APAC markets. In Hong Kong, Smart IMS HK holds Employment Agency Licence No. 81469 from the Labour Department. In Japan, Smart IMS has been recognized with the Good Employer Charter 2024 — a testament to both people practices and operational standards.

Smart IMS's Centre of Excellence (CoE) continuously explores and adopts emerging technology tools, techniques, and frameworks. This ensures APAC clients benefit from the latest innovations — from cloud-native DevOps to AI-augmented IT operations — without bearing the cost of building internal expertise from scratch.

Smart IMS's Centre of Excellence (CoE) continuously explores and adopts emerging technology tools, techniques, and frameworks. This ensures APAC clients benefit from the latest innovations — from cloud-native DevOps to AI-augmented IT operations — without bearing the cost of building internal expertise from scratch.

Rather than managing multiple niche vendors, APAC enterprises partner with Smart IMS for infrastructure, cloud, cybersecurity, applications, QA, ERP, CRM, and communications — all under a single delivery framework with unified account management and consistent service standards across markets.

Founded with a commitment to enterprise IT excellence, Smart IMS brings over 25 years of experience delivering complex IT programs. Clients across APAC benefit from a company that has seen — and solved — technology challenges across industries, geographies, and generations of IT infrastructure.
Smart IMS provides a comprehensive portfolio of enterprise IT services across Asia Pacific, including infrastructure management, cloud services (AWS & Azure), cybersecurity, application management, quality assurance, ERP and CRM implementation, communication services, and digital transformation consulting. Services are delivered from six offices across India, Singapore, Japan, Hong Kong, Australia, and Malaysia — with timezone-aligned support and local regulatory knowledge in each market.
Smart IMS has established offices and delivery capabilities in six Asia Pacific markets: India (Hyderabad — primary delivery hub), Singapore (APAC regional HQ at 16 Raffles Quay), Japan (Shibuya Jinnan Centre, Tokyo), Hong Kong (Grand Millennium Plaza, Central), Australia (307 Pitt St, Sydney), and Malaysia (Spaces Platinum Sentral, Kuala Lumpur). This multi-country footprint enables Smart IMS to provide on-the-ground support, local compliance expertise, and culturally informed delivery across the region.
Smart IMS serves enterprises across eight major sectors in Asia Pacific: Banking, Financial Services & Insurance (BFSI), Healthcare & Life Sciences, Education & Ed-Tech, Energy & Utilities, Retail & E-Commerce, Manufacturing, Transport & Logistics, and Government & Public Sector. The company brings both global IT best practices and local market understanding to each industry engagement.
Yes. Smart Information Management System Private Limited (Smart IMS HK) is a licensed Employment Agency in Hong Kong, regulated by the Labour Department of Hong Kong under Licence No. 81469. This regulatory license ensures that Smart IMS’s staffing and consulting services in Hong Kong are conducted under the highest professional and legal standards required in the territory.
Smart IMS has been awarded the Good Employer Charter 2024 by the Labour Department of Japan — a recognition of the company’s commitment to maintaining exceptional human resource practices, a positive and inclusive workplace culture, and the empowerment of its team members across the region. This award is a direct reflection of the dedication and passion of Smart IMS’s APAC employees, who bring that same level of care and excellence to every client engagement.
Yes. Digital transformation is a core capability of Smart IMS across APAC. The company helps enterprises modernize legacy infrastructure, migrate to cloud platforms (AWS, Azure), adopt DevOps and automation, implement enterprise CRM and ERP systems, build data analytics capabilities, and strengthen cybersecurity postures. Smart IMS works across both the technology and organizational dimensions of transformation — ensuring change delivers lasting business value rather than just technology upgrades.
Smart IMS maintains consistent service quality across APAC through a standardized delivery framework governed by the global Centre of Excellence (CoE), shared quality standards and SLAs across all country offices, regional leadership with cross-market accountability under the APAC Vice President, and a unified talent strategy that attracts and develops high-calibre professionals in each market. This means clients in Singapore, Japan, or Australia receive the same Smart IMS service standards, adapted to local context.

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Drushti S is a transformative and results-oriented strategic executive with over 15 years of experience in driving growth, operational excellence, and strategic partnerships across global markets.
she has led significant expansions and optimized cross-border operations, creating a powerful track record of business success and market growth with deep expertise in aligning sales, operations, and compliance to achieve both immediate and long-term objectives. She has also consistently delivered on ambitious revenue targets and fostered multi-million-dollar partnerships leveraging her keen insights into market dynamics and her ability to build trust with clients at the C-suite level. Her commitment to operational efficiency is evident in her role overseeing APAC’s performance, where she has implemented process improvements that streamline resource allocation, enhance cost structures, and ensure regulatory compliance across multiple regions.
Drushti’s leadership centers on empowering cross-functional teams to reach their highest potential. Her collaborative approach brings together diverse groups, from HR and finance to talent acquisition, to support holistic business goals. She is adept at identifying and mitigating operational risks, developing agile HR policies, and cultivating a high-performance culture that aligns with the company’s global vision.
A business management postgraduate from Institute of Management Technology and Certified in Six Sigma and Digital Marketing, with specialized sales accreditations, Drushti combines strategic expertise with a hands-on approach to leadership. Her innovative strategies, from expanding into new markets to enhancing brand equity with clientele across, have solidified her reputation as a forward-thinking leader.
As a champion of customer excellence and a trusted advisor to executive teams, Drushti exemplifies a commitment to sustainable growth, operational integrity, and high-impact leadership.
Michiyo Chiba is the Representative Director, Manager of Japan HR and Operations.
Having been educated in the United States and with a MSEd, she has a strong foundation in managing groups of individuals from highly diverse backgrounds and guiding their development into a smoothly operating team.
She has been thoroughly educated in the intricacies of international relations and awareness of cultural diversity in the workplace.
With thirty years of experience in office Secretary / Administration with various internationally operating companies, Michiyo has a vast base of knowledge and skills which range from event organization, interpretation and translation, and team building/HR responsibilities. She has played a crucial part in the ability of ITCS Group to expand and flourish in the APAC arena by putting together and training teams of individuals who have the qualifications and drive to make their company stand out among all others in their field. It is her dedication to excellence in her sphere of influence that motivates others to strive for the shared goals of the company.
Michiyo achieves a well-rounded lifestyle, enjoying time with her family when she is not at work. They volunteer their time and energy to community projects, most recently with groups involved with earthquake relief efforts. Michiyo maintains close ties with friends in Japan as well as in many other countries.
Ellen Olleres is a resolute Account Manager with ample years of experience supporting businesses and top tier clients within the APAC region. She is skilled in establishing business rapport allowing her to maintain and expand her business relationship with current, new, and potential clients. She is skilled in understanding her clients’ needs and finding a tailored solution to address their business requirements while driving revenue growth for the company. She is experienced working with clients around IT, banking, financial, telecommunications, and e-commerce industry. Prior to her current position, Ellen used to be an outstanding IT Recruitment Consultant.
Ellen’s core competencies include client relationship management, strategic planning, coordination, end-to-end recruitment, business support, and revenue generation. She proactively seeks to develop her current capabilities and learn new skills to continuously deliver exceptional service to her clients. Ellen has a degree in BS in Psychology, graduated with honor, and a licensed Psychometrician in the Philippines.
Eriza Aldea is an Account Manager with 10+ years of experience of working in Japan, working with clients in different industries, including those in the BFSI (Banking, Financial Services, Insurance) and non-profit sectors.
She combines her technical expertise with keen business acumen, offering innovative solutions while dedicating her efforts to providing clients with exceptional care and attention.
A graduate of the University of the Philippines and a Professional Agricultural Engineer, Eri values integrity, adaptability, proper communication, and collaborative approach.
Prior to being in sales-related roles, she worked in EPC (engineering, procurement, construction) for 5.5 years for a leading Japanese company and worked with 2 leading Korean companies on a major joint-venture project.
Eri is dedicated to continuous learning, with a focus on IT operations, project management, cross-cultural collaboration, and employee development. Her ability to adapt and thrive in diverse work environments, along with her 12+ years of experience working with international stakeholders, enables her to manage large-scale projects for our clients – facilitating seamless coordination and positive results.
In addition to being a certified Professional Agricultural Engineer, Eriza has earned the certification for JLPT N4 proficiency in Japanese and a 職業紹介責任者 (Shokugyou Shoukai Sekininsha) training completion certificate. Her broad skill set uniquely positions her to deliver valuable insights and strategic guidance across multiple disciplines, enhancing the experience for clients.